Shipping Policy
We are committed to delivering your order as quickly and smoothly as possible. Below you’ll find all the information regarding our shipping and delivery process.
Processing Time
Orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email with your tracking details.
Delivery Time
The estimated delivery time is 3–7 business days, depending on your location.
Please note that delivery times may vary during peak periods or due to customs procedures beyond our control.
Shipping Method & Origin
All orders are shipped directly from our supplier in China.
As a result, customs duties or import fees may apply depending on your country’s regulations.
Shipping Costs
Shipping costs are calculated and displayed at checkout.
The final amount depends on the destination, package weight and selected shipping method.
Shipping Responsibility
Once tracking confirms that the parcel has been delivered, responsibility transfers to the customer.
Please ensure your shipping address is entered correctly. Any errors must be reported within 24 hours of placing your order.
Contact
For any questions regarding shipping or delivery, please contact us at
support@elenasofiasydney.com