Return Policy
At Elena Sofia Sydney, we do our best to ensure every customer is fully satisfied. However, we understand that there may be occasions when you wish to return an item. Below you’ll find our return policy outlined clearly.
RETURN CONDITIONS
Returns can only be requested after you have physically received your item.
All return shipping costs are the responsibility of the customer, including any international shipping or customs fees.
Items must be unused, unworn, unwashed and in their original condition, with all tags and labels still attached.
Trying on an item is permitted; however, extended wear is not allowed.
Returns are not accepted for items intentionally purchased in multiple sizes with the intention of returning part of the order.
RETURN PROCEDURE
To initiate a return, please contact us at support@elenasofiasydney.com within 30 days of receiving your order.
You will receive the return address of our supplier (located in China).
Return shipping costs, including any customs or handling fees, are the responsibility of the customer.
We strongly recommend using a tracked shipping service.
REFUNDS
Once the returned item has been received and inspected, the refund will be processed within 30 days to the original payment method.
RESPONSIBILITY
If tracking confirms that a parcel has been delivered, responsibility transfers to the customer.
Please ensure your shipping address is entered correctly. Any address errors must be reported within 24 hours of placing your order.
CONTACT
For any questions regarding returns, please contact us at
support@elenasofiasydney.com