General Terms and Conditions
These terms and conditions apply to all purchases made through the website of Elena Sofia Sydney, registered at Mahatma Gandhistraat 9, 2691 BV ’s-Gravenzande, The Netherlands, and reachable via support@elenasofiasydney.com.
1. Applicability
By placing an order on our website, you agree to be bound by these terms and conditions.
2. Product Information
We make every effort to ensure that product descriptions and information are accurate and up to date. However, minor typographical errors or inaccuracies may occur.
3. Orders and Payments
Orders are processed only after full payment has been received.
Available payment methods may vary depending on the customer’s location. It is the customer’s responsibility to ensure that the selected payment method is supported in their region.
4. Processing and Delivery
Processing time: 1–3 business days
Shipping time: 3–7 business days, depending on destination
Orders are shipped directly from our supplier in China.
5. Returns and Cancellations
Please refer to our separate Return Policy for full details regarding returns and cancellations.
6. Liability
We are not responsible for loss or damage during shipping if tracking information confirms that the package has been delivered.
Customers are responsible for ensuring that the shipping address provided is correct.
7. Intellectual Property
All content on this website, including text, images and logos, is the property of Elena Sofia Sydney and may not be copied, reproduced or used without prior written permission.
8. Complaints Procedure
Complaints can be submitted in writing via email to support@elenasofiasydney.com.
We aim to respond within 5 business days.
9. Applicable Law
These terms and conditions are governed by and interpreted in accordance with Dutch law.